Online Order

This initial step involves receiving, validating, and preparing customer orders for fulfillment.

Order Processing

The second step is includes verifying product availability, customer details, and payment information.

Packaging

Proper packaging is essential for protecting products during transit. The type of packaging used will depend on the product and its fragility.

Shipping

This involves transporting the packaged products from the warehouse to the customer's location. It includes generating shipping labels, tracking information, and coordinating with shipping carriers.

Delivery

This is the final step where the product is handed over to the customer. It often involves the "last mile" delivery, which can be a complex and challenging part of the process.

Customer Experience

Providing a smooth and convenient delivery experience is essential for customer satisfaction.